Do you have We employees or They employees?

Screen Shot 2014-02-23 at 2.10.13 PM

Next time you are in a meeting with your staff, or you are conversing with them, try to determine which employee say "we" and which employees say "they" when they are referring to the company, the management or the leadership of the practice. What is the difference between the ones that use "we" and the ones that use "they," and why does it matter? The “we” are high performing employees. The employees that use the word "they" are the ones … [Read more...]

Q/A With Dr. Kristen Stuppy: Mother, Wife, Practicing Pediatrician, and Social Media Maven

Screen Shot 2014-02-24 at 11.46.47 AM

Last year, Dr. Kristen Stuppy and I had an opportunity to do a webinar together for the AAP about social media. While preparing for the webinar and deciding on the content we were going to address, Dr. Stuppy and I exchanged several emails. Below, I’ve compiled our email and phone conversation along with the questions I asked Dr. Stuppy in preparation for the webinar. Dr. Stuppy’s answers provide a lot of insight in to the value of social … [Read more...]

4 Remarkable Easy Ways to Get Employees To Meet Expectations

Screen Shot 2014-02-23 at 1.34.06 PM

Humans have an uncanny ability to blame the circumstances surrounding them for their failures and short-comings. But when it comes to others, we place blame on their character. For example, if we see a parent yelling, tugging or being overpowering towards their child, we raise an eyebrow and pass judgement on that parent’s parenting skills. But if we lose our temper with our kids, we justify it by saying, “Well, if you knew how … [Read more...]

Brandon, What Is Your Policy On Keeping Credit Numbers on File? [Pediatric Practice Management AwesomeCast]

I continue to get a lot of questions about our practice's policy of collecting credit information from all of our patients. So Chip and I thought we'd dig into what is a recognized growing trend. In this episode, I describe my thoughts going into this decision, some of my concerns, and why we decided to collect them. Chip also asked me how do we go about collecting cards, how did I/we present the idea to parents, where I store the cards and … [Read more...]

10 Time Management Axioms For The Dedicated Medical Practice Manager

At the end of last year I went to a leadership conference. Among the session, there was one on time management. This, of course is an area that many of us struggle with. Show of hands, how many of you have uttered these words? there just isn't enough time in the day. That is what I thought! I've had to think a lot about time management in recent years due to life circumstances. Life has gotten more hectic with a growing practice, and growing … [Read more...]

Big is Not Necessary Better – How a Solo Doctor is Changing Pediatric Healthcare in Her Own Way [Pediatric Practice Management AwesomeCast]

Today on the AwesomeCast, we had the pleasure to talk to Dr. Robin Warner. Dr Warner is a solo doc outside of Cleveland. Chip and I were interested in talking to Dr. Warner for several reasons. For starters, we wanted to learn about her experience as a solo doc. We also uncovered some interesting patterns that I think are great lessons for those of us that have smaller practices. Dr. Warner also shared a project she has been working on that … [Read more...]

Deceptively Easy Way to Improve Your Practice, Guaranteed

Image-1

On a piece of paper, write down this question: It doesn't have to be written exactly like I wrote it. Any variation will do. Then, make copies. Several of them. For the next few days or even weeks, hand each parent that comes to visit your office the sheet of paper with the question on it. While they wait, they will have plenty to think about out. You can ask them to use the remaining space - as well as the other side - if they require … [Read more...]

Today’s Special Guest is SOAPM Troublemaker, Dr. George Rogu [Pediatric Practice Management AwesomeCast]

For today's AwesomeCast, we get to talk to Dr. George Rogu. If you have spent time on SOAPM, you know who Dr. Rogu is. A troublemaker. That is right. For those of you that don't know, Dr. Rogu works for RBK Pediatrics in Long Island, NY. I think this episode is going to be one of my favorite episodes of all time. I learn so much from Dr. Rogu. I even took notes. Dr. Rogu shares with us his experience negotiating with big payers. You will not … [Read more...]

7 Reasons Why Becoming a Partner at a Medical Practice is Overrated

Overrated.001

Most grads I've interviewed, are interested in learning how the partnership works in our medical practice. I’ve always thought this was a crazy question; especially during the initial stages of getting to know the people and the practice. This is the equivalent of asking a girl on a first date:  "How long do we have to date before I can become your husband?" Crazy, right? Anyway, regardless of how crazy it sounds to me, young physicians are … [Read more...]

Learn How to Get a Handle on Your Collection Efforts

Screen Shot 2014-02-04 at 10.23.03 AM

One of the questions I get asked the most about, is our credit card on file program. We started this policy back in 2009. And let me say it has been one of the best decisions we've ever made. For starters, having credit cards on file enables us to focus more on health care than health care collections. It goes without saying that our A/R has improved tremendously. We don't have to send out multiple letters or make too many phone calls in order … [Read more...]

Follow

Get every new post delivered to your Inbox.

Join 2,548 other followers