Eligibility & Deductibles: Do You Verify Before Patient’s Appointment?

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Recently, I caught up with my friend Lynn Cramer. Lynn is Chief Administrative Officer at Eden Park Pediatrics in Lancaster, PA. Lynn is one of the most - if not the most - experienced practice managers I know, so I always like to glean any insight I can whenever I get the chance by asking her questions on how she has resolved in her practice issues that are a challenge to many of us. For this post, I asked if she’d answer just a few questions … [Read more...]

5 Deceptively Easy Ways to Become an Internet – Savvy, 21st Century Pediatrician

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If you are going to be at this year's AAP National & Exhibition conference in San Diego, come check out a talk I'm giving with Dr. Natasha Burgert. The title of the talk is: 5 Deceptively Easy Ways to Become an Internet - Savvy, 21st century Pediatrician. We've packed the presentation with a lot of information, personal experiences and practical examples that we think are going to be valuable for pediatricians that are looking to remain … [Read more...]

You Need To Read This If Your Practice Is In Illinois

A few weeks ago, I went to a luncheon at our local hospital to learn about the IL Managed Care rollout. I left the luncheon with one thought, this is going to be messy. Perhaps worst of all, the expectations is for doctor offices to clean up the State’s unorganized, information lacking, poorly executed rollout. The transition to Manage Care is affecting 1.5 million people in the State. Many of those children that are potentially in jeopardy of … [Read more...]

What Does Taking Patient Vital Signs Have To Do With A Medial Practice’s Financial Health?

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I don't know about you, but when I first started managing our practice, it took me a while to understand what part of the business I needed to measure. In other words, what were the best performance indicators I needed to keep tabs on to ensure the practice was doing well. Of course things like cash flow and account receivables were obvious to me due to by background.  But it was apparent that the medical business world is different than, let's … [Read more...]

How To Implement A Credit Card On File Program For Your Medical Practice

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My friend Mary Pat Whaley from Managementmypractice.com recently published a FREE 30-minute webinar where she introduces the concept of Credit Card on File exclusively for PediatricInc subscribers. How cool is that?  Actually, that is partially true. The webinar is in fact free. But it is not only for PediatricInc subscribers. It is available for everyone! (I got carried away). Even though this is only a 30-minute webinar, Mary Pat … [Read more...]

The Benefits of Visiting Practices And Why Partnerships Are Overrated Part Deux [Pediatric Practice Management Awesome Cast]

Chip and I have been traveling. We've also been extremely busy at each one of our jobs. So finding the time to schedule the AwesomeCast has been difficult. But we finally found some time to talk about a few things. In this episode, you'll hear about a recent trip I made to the East Coast where I visited several practices. The purpose of my trip was to observe and learn. I wanted to observe first hand how these practices functioned. Things like … [Read more...]

10 Question You Must Ask If You Want Your Project To Succeed

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When you observe large organizations, the kind that have MBAs, experienced managers and directors, a savvy CEO and a lot of resources, you would assume they succeed at every single project they do. They have the brain power, the money and the experience. Why would they not succeed? But the reality is, projects fail all the time. They take longer than expected, are often over budget, conflicts emerge, sometimes people get fired, others quit and … [Read more...]

Do Pediatricians Have A Marketing Problem? [Pediatric Practice Management AwesomeCast]

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Today, Chip and install about pediatricians' marketing problem. We dive in and discuss how pediatricians have not done a good job of distinguishing themselves from the competition. And when we say competition, we don't mean other pediatricians, but rather retail based clinics and large hospital networks. The result of our poor efforts in differentiating ourselves? Parents don't really understand the value that comes from visiting the … [Read more...]

How Do You Get People To Change In Your Medical Practice?

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When I speak at seminars and conferences, I often get asked questions surrounding the topic of change. Here are a few examples or variations of the questions: How do I convince my partners to change their minds about social media? All the partners agree that we need to change, but the senior partner doesn't want to. How do the rest of us convince her otherwise? I'm a recent grad and I just started working at a practice that has been … [Read more...]

Time Management Lesson That Has Helped Me Increase My Productivity

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Last year, I put myself at a crossroad. I'm sure you've been at the same crossroads before. It is where things to do, the things I want to do, and things I had to do intersected with this little nuance we all agreed to call time (or lack thereof). Like many, I would find ways to be more efficient and find ways to get better at time management. But this strategy was not working out. I was still overworked and felt unproductive as if I was in a … [Read more...]

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